RETURNING ITEMS FOR A REFUND
If you are not completely satisfied with your online purchase, we will happily issue you a full refund. You have 14 days from the date of receipt to return your item(s) back to us. All items must be returned in their original, unused condition, complete with original packaging. If this is adhered to, we will issue a refund for your item(s) upon receipt. Refund processing times may vary, so please allow up to 7 working days for the refund to appear on your credit card or bank statement. In some instances, we will not be able to issue a refund. Please note Michael O’Connor Online is unable to subsidise the costs of returning orders.
RETURNING FAULTY ITEMS
We take great care in maintaining a high level of quality control on our orders. However, in the unlikely event that you do find a fault with your purchase please contact a member of our aftersales team on 01642 628180 who will be happy to resolve your issue. You will be asked to provide your name, reference number and a brief description of the fault. Goods are classed as faulty if they are received damaged. Please note refunds can only be issued once the manufacturer has verified the fault.
Where possible, we will offer to repair faulty items. You will receive a full refund if the item cannot be repaired or replaced.
CUSTOMER RETURNS RESPONSIBILITY
Please be aware that you are responsible for the return of all items until we are in safe receipt.
RECEIVING AN INCORRECT ITEM
If you have received an incorrect item please contact a member of our aftersales team on 01642 628180. Please have your order documents to hand as you will be asked to state your order reference number and the product codes attached to your item(s).
Our aftersales team will advise how you should proceed with the return of your item. Upon receipt of your goods, we will then process a full refund or exchange. Please note, until we are in receipt of your items they are your responsibility.
CONDITION UPON RETURN
Do not remove any tags or labels until you are entirely satisfied with your product. Please refrain from wearing any perfume, aftershave or a deodorant which may leave a scent or marks on your item(s).
Please note that we will be unable to accept any items back to us for a refund or exchange where these instructions have not been adhered to. Where you have returned item(s) and have not adhered to our return policy you will be charged a return postage fee to return the item(s) back to you.
This Returns Policy does not affect your statutory rights.