Shipping Details

Delivery is available throughout the MAINLAND ENGLAND, SCOTLAND AND WALES and is free of charge (please see below for remote area delivery costs).

The Courier Company will deliver from Tuesday to Saturday between 8am and 8pm. Providing a mobile phone number has been given, you will receive a text with a 4-hour delivery window by 21:00hrs the day before delivery. The delivery crew will also call the you one hour prior to the ETA.

Overshoes will be worn if the delivery is required within your home. The delivery route to the room of choice is walked with the you to ensure a clear path. Your items are delivered to the room of choice and fully assembled by the 2-person delivery team. 

You will be given adequate time to inspect your product(s) and will be required to sign the courier delivery note by PDA. 

If the delivery is unsuccessful, a card will be left and the goods will be returned to your local depot, you will then be contacted by the courier to arrange a subsequent delivery date. Any further re-arranged deliveries that are attempted but are failed (up to three times), your goods are then returned to Silentnight until further notice. You will be required to pay for any further delivery requests. 

Order Timescales

Orders will be dispatched as soon as possible; normal delivery lead times will not exceed 21 days. The lead-time however may be altered due to annual holidays. 

Delivery Charges 

For deliveries to the following postcodes (Scottish Highlands and Offshore Islands) charges shall apply and please also add 10 extra delivery days to these outlying areas. 

All Scottish Offshore Islands - £76.80 

AB, IV and KW 1 -14 (Mainland) - £57.60 

Isle of Wight - £44.40

Please contact us for payment details. We reserve the right to refund you and cancel your order should you proceed without consulting us regarding additional delivery charges applicable.

Additional Services 

Disposal of old product is £39.00 if you require this service. 

The delivery team can take away the old bed/mattress when the new one is delivered and it will be recycled in an environmentally friendly way. Please be aware that once the old bed/mattress is removed, it is non-refundable. 

This is a like for like service, additionally, any bedframes/bedsteads must be fully dismantled prior to collection, and failure to do so will result in refusal to remove your item(s). For Health and Safety reasons, the carrier has the right to refuse to collect heavily soiled unpackaged product.

Accessibility of Small Vehicles & Other Anomalies 

Where a smaller vehicle is required, or other unusual circumstances are foreseen (e.g. 10th floor – no lift) an additional delivery charge may be required, please contact us for further details.